Return & Refund Policy

Thank you for choosing MuttHub. We stand behind every jar we ship, and we keep our promises simple and firm. Please review this policy before completing your purchase.

Our 30-Day Money-Back Guarantee

Every order is covered by a 30-day money-back guarantee, counted from the day your order is delivered. If you or your dog are not happy with the chews, contact us and we will refund your order.

Opened jars are covered. If your dog does not love the chews, you do not need to return an opened jar. Contact us with your order number and we will refund you.
Give it a fair try first. Because most dogs need consistency to show results, guarantee claims open 14 days after delivery and remain open until day 30.
Bundle orders: the opened-jar guarantee covers one opened jar. Any remaining unopened jars must be returned unopened and in their original packaging to be included in the refund.
The guarantee may be claimed once per customer and shipping address.
Proof of purchase (your order number or confirmation email) is required, and we may ask for a photo of the jar and a few details about your dog's experience.

Damaged or Defective Products - Replacement First

In the rare event that your order arrives damaged or defective, we will make it right with a free replacement.

Send us a photo of the damaged item and its packaging within 48 hours of delivery, along with your order number.
Once confirmed, we will ship a free replacement at no cost to you.
If a replacement is not available, we will issue a full refund instead.
If your tracking shows the package was lost in transit, contact us and we will investigate with the carrier and send you a replacement.

Unopened Returns

Unopened items in their original packaging may be returned within 30 calendar days of delivery for a refund. Once we receive and inspect the return, your refund is issued to the original payment method; timing depends on your card issuer. You are responsible for return shipping costs, which are non-refundable. We recommend using a tracked shipping service and keeping your proof of shipment; refunds for returns lost in transit require proof that the return was shipped.

What Is Not Covered

Claims made more than 30 days after delivery.
Orders shipped to an incorrect or incomplete address provided by the customer.
Bulk purchases or products purchased for resale.

How to Start a Claim

Email us at mutthubstore@outlook.com or use the form on our contact page, and include your order number. We aim to respond within 24 hours on business days.